These Terms of Service ("Terms") govern your access to and use of the The LJ Collection website and all associated services, features, and content (collectively, the "Service"), operated by The LJ Collection ("we", "us", or "our").
By visiting our website, creating an account, or making a purchase, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated by reference.
These Terms constitute a legally binding agreement between you and The LJ Collection. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Our products are intended for adults aged 18 and over. By using this Service, you represent that you are at least 18 years of age.
You must be a legal resident of a jurisdiction in which our products can lawfully be sold and shipped. You are responsible for ensuring compliance with any local laws applicable to your purchase and use of our products.
We reserve the right to modify, discontinue, or limit availability of any product at any time without notice. All products are subject to availability.
Pricing: All prices are displayed in the applicable currency and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which are calculated at checkout.
Product Descriptions: We make every effort to display products accurately. However, we do not warrant that product descriptions, images, colors, or other content are completely accurate, complete, or error-free. If you receive a product that materially differs from its description, please contact us for a resolution.
Hidden Gem & Promotional Pricing: Discounted "Hidden Gem" prices and other promotional prices are valid only while marked and are subject to change at our discretion. Promotional pricing cannot be retroactively applied to past orders.
By placing an order, you are making an offer to purchase the product(s) at the stated price. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.
An order is not confirmed until you receive an order confirmation from us. We may cancel an order even after confirmation if, for example, a pricing or inventory error is discovered.
Payment: Payment is due in full at the time of purchase. We accept major credit and debit cards through our secure payment processor, Stripe. By submitting payment information, you authorize us to charge the stated amount.
Taxes: You are responsible for any applicable sales tax, VAT, customs duties, or other charges imposed by your jurisdiction. These may be added to your order at checkout or invoiced separately where required.
Fraud Prevention: We reserve the right to verify payment information and may delay, hold, or cancel orders flagged as potentially fraudulent. We are not liable for delays caused by necessary fraud screening.
We ship to addresses within our designated service areas. Shipping times and costs are estimated and not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.
Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for providing an accurate and complete shipping address. We are not liable for losses resulting from an incorrect address provided at checkout.
If a package is returned to us due to an undeliverable address, you may be responsible for additional shipping charges to re-send the order.
Due to the personal nature of fragrance products, all sales are generally final. We do not accept returns on opened or used products for hygiene and safety reasons.
Exceptions may be considered in the following circumstances:
To initiate a return or exchange request for one of the above reasons, please contact us at [email protected] within 7 days of delivery with your order number, photos of the issue, and a brief description. We will review your request and respond within 3–5 business days.
Approved refunds will be credited to the original payment method within 5–10 business days depending on your financial institution.
You may create a retail account to access our loyalty rewards program, track orders, and save your preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to provide accurate, current, and complete information during registration and to update it as necessary. We reserve the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.
Loyalty Rewards: Points, rewards, and tier status are issued at our discretion and have no cash value unless explicitly stated. Reward balances may expire after a period of inactivity and are non-transferable. We reserve the right to modify or discontinue the rewards program at any time.
Account Termination: You may close your account at any time by contacting us. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our promotions.
Access to our Wholesale Portal requires an approved wholesale account. Wholesale pricing, terms, and catalog access are exclusively available to approved wholesale partners.
By applying for a wholesale account, you represent that you are a legitimate business entity seeking products for resale or business use, and that you have provided truthful information in your application.
Wholesale accounts are subject to minimum order requirements, separate pricing agreements, and additional terms communicated upon approval. We reserve the right to approve, deny, suspend, or revoke wholesale access at our sole discretion.
Wholesale customers may not resell products in a manner that misrepresents their origin, violates our brand guidelines, or damages the reputation of The LJ Collection.
Our affiliate program allows approved partners to earn commissions by referring customers to our store. Participation is subject to separate affiliate terms communicated upon enrollment.
We reserve the right to approve or reject affiliate applications, adjust commission rates with notice, and terminate affiliate relationships for violation of program rules, misrepresentation, or fraudulent referral activity.
Commission payouts are subject to a minimum balance threshold and standard processing periods. Commissions are not earned on orders that are refunded or cancelled.
You agree not to use our Service to:
Violation of this section may result in immediate account suspension or termination, cancellation of pending orders, and referral to law enforcement where appropriate.
All content on this website — including but not limited to text, graphics, logos, product images, photography, design, and software — is the property of The LJ Collection or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website without our express written permission.
If you believe your intellectual property rights have been infringed, please contact us at [email protected].
We do not warrant that:
Product descriptions, scent profiles, and recommendations are provided for informational purposes only. Individual experiences with fragrance products vary significantly. We make no guarantee that any product will meet your personal preferences or expectations.
We are not responsible for any allergic reactions or adverse effects resulting from the use of our products. Please review ingredient lists and test products appropriately before full use. Discontinue use and consult a physician if irritation or an adverse reaction occurs.
In no event shall our total liability to you for all claims arising out of or relating to these Terms or your use of the Service exceed the greater of: (a) the total amount you paid to us in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless The LJ Collection, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with:
These Terms and any disputes arising out of or related to them shall be governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Informal Resolution: Before initiating any formal dispute, you agree to contact us at [email protected] and give us 30 days to attempt to resolve the matter informally.
Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), rather than in court. The arbitration will take place in Florida.
Class Action Waiver: You agree that any dispute resolution proceedings shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to bring or participate in a class action lawsuit.
Exceptions: Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims related to intellectual property infringement may be brought in court.
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will provide additional notice — such as an email notification or a prominent notice on our website.
Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.
If you have questions about these Terms, wish to report a violation, or need to reach us for any legal matter, please contact us at: